At the Jeppesen CONNECT EMEA meeting in Berlin last week we
were fortunate to hear from Matthias Fubbeker, Chief Consultant at SAP, on the
subject of successfully managing change. He explained how SAP had embraced
change management in a big way and adopted seven basic principles for success:
1.
PURPOSE:
ensure you know why you are making
this change – if you don’t understand that you won’t be able to engage others;
2.
MANAGEMENT
COMMITMENT: it’s essential that the executive and management teams fully
buy in to a clear and lasting mandate for the change;
3.
FOCUS:
a clearly defined scope and goal avoids uncertainty;
4.
COMPETENCE:
the change process requires competence in both the business itself and in
consulting in order to sell and manage the change;
5.
INVOLVEMENT:
integrate everyone who will be affected in order to build trust;
6.
TIME:
commit to the right timescale – too slow and it will peter out, too fast and
there will be no genuine assimilation of change;
7.
ROOM FOR
EMOTION: emotion drives behaviours and behaviours drive reality – emotional
commitment is the key to a successful outcome.
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